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FREQUENTLY ASKED QUESTIONS

Can I personalize my order?

Yes! Most of our products can be personalized with names, dates, or custom text. Please enter your personalization details before placing your order.

How long does production take?

Production usually takes 2–3 business days.

How long does shipping take?

United States: 4–7 business days

Canada: 7–12 business days

United Kingdom: 7–9 business days

Europe & Other Countries: 10–15 business days

Delivery times may occasionally vary due to customs, weather conditions, or carrier delays.

Can I cancel my order?

Yes.

Orders can be canceled within 3 hours after purchase.

Once production has started, cancellations are no longer possible.

Can I return my order?

No.

Since our products are produced specifically for each order and handled with great care, we do not accept returns or exchanges.

If your item arrives damaged or incorrect, please contact us immediately and we'll work with you to resolve the issue.

My package arrived damaged.

Please contact us within 48 hours after delivery and include clear photos of the damaged product and packaging.

We'll review the issue and provide an appropriate solution.

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