Terms of Service

Effective Date: August 5, 2026

Welcome to Suncova. By accessing our website or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our website or purchasing our products.

Website Use

Our website is intended to provide information about our products and allow customers to place orders securely. By using this website, you agree to use it only for lawful purposes and in a manner that does not interfere with the rights or experience of other users. Unauthorized use of this website, including attempts to disrupt its operation or misuse its content, is strictly prohibited.

Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing are as accurate as possible. Because many of our products are handcrafted or personalized, slight variations in color, texture, size, or appearance may occur. These natural differences are not considered defects but part of the unique character of each item.

Pricing

All prices displayed on our website are listed in the applicable currency at the time of purchase and are subject to change without prior notice. We reserve the right to correct pricing errors, update product information, or cancel orders if an incorrect price has been displayed due to a technical or human error.

Order Acceptance

Once an order is placed, you will receive an order confirmation email. However, this confirmation does not guarantee acceptance of the order. Suncova reserves the right to refuse, cancel, or limit any order if we suspect fraudulent activity, inaccurate information, payment issues, or any violation of these Terms of Service.

Personalization Responsibility

Customers are responsible for ensuring that all personalization details, including names, dates, messages, uploaded photos, and shipping information, are accurate before submitting an order. Suncova is not responsible for errors resulting from incorrect information provided during checkout. Please review your order carefully before completing your purchase.

Shipping

Production typically begins shortly after an order is placed. Estimated production and shipping times are provided for reference only and may vary due to holidays, customs processing, weather conditions, or carrier delays. Once an order has been shipped, delivery is handled by the shipping carrier, and delivery times cannot be guaranteed.

Returns & Refunds

Please review our Returns & Exchanges Policy and Refund Policy before making a purchase. Due to the nature of our products, we do not accept returns or exchanges for either personalized or standard items. Refunds or replacements may only be considered if an item arrives damaged, defective, or significantly different from the product ordered.

Intellectual Property

All content on this website, including product designs, photographs, graphics, logos, text, and other materials, is the property of Suncova or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Suncova shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including delays caused by shipping carriers, customs authorities, natural disasters, or events beyond our reasonable control. Our maximum liability shall not exceed the purchase price of the product involved in the claim, as permitted by applicable law.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of New Mexico, without regard to conflict of law principles. Any disputes arising from the use of this website or purchases made through Suncova shall be resolved in the appropriate courts located within the State of New Mexico, unless otherwise required by applicable law.